1. Who we are
This website is operated by The Flying Duck and Wharfedale Brewery, based at Church Street, Ilkley, West Yorkshire, LS29 9DS.
Flying Duck Enterprises Ltd and Wharfedale Brewery Ltd are responsible for personal information relating to their respective businesses.
You can contact us at:
The Flying Duck: ku.oc.kcudgniylfeht%40ofniWharfedale Brewery: moc.yrewerbeladefrahw%40ofniTelephone: 01943 609587
2. What information we collect
We may collect your name, email address, telephone number and any other information you provide when you contact us, make an enquiry, book a function, request information about our beer or use our website.
Our website may also collect technical information, such as your IP address, browser type and pages visited, through cookies and similar technologies.
3. How we use your information
We use your information to:
- Respond to enquiries and provide the services you request.- Manage bookings, function enquiries and brewery enquiries.- Operate, maintain and improve our website and businesses.- Meet our legal and accounting obligations.- Send marketing communications where permitted by law.
We only use personal information where we have a lawful basis to do so, such as fulfilling a request or contract, meeting a legal obligation, pursuing legitimate business interests or obtaining your consent where required.
4. Sharing your information
We do not sell your personal information.
We may share it with trusted service providers who help us operate our website or business, such as website hosting, email, booking and IT providers. We may also share information where required by law.
Where another organisation processes information on our behalf, we take appropriate steps to protect it.
5. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including any legal, accounting or reporting requirements. How long we keep it depends on the type of information and why we hold it.
6. Cookies
Our website may use cookies and similar technologies to make the site work, remember preferences and understand how visitors use it.
You can manage cookies through your browser settings. Where required, we will ask for your consent before using non-essential cookies.
7. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. However, no method of transmitting or storing information online is completely secure.
8. Your rights
Under applicable data protection law, you may have the right to:
- Request a copy of the personal information we hold about you.- Ask us to correct inaccurate information.- Ask us to delete information in certain circumstances.- Restrict or object to certain uses of your information.- Request the transfer of certain information to another organisation.- Withdraw consent where we rely on consent.- Complain to the Information Commissioner's Office (ICO).
To exercise your rights, contact us using the details in section 1. We may need to verify your identity before responding.
You can also contact the ICO at [ico.org.uk](https://ico.org.uk/) if you are unhappy with how we handle your information.
9. Complaints
If you have a concern about how we use your personal information, please contact us first so that we can investigate and try to resolve it.
We will acknowledge data protection complaints within 30 days and respond without undue delay, in accordance with applicable legal requirements.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our business, website or legal requirements. The latest version will be published on this page.
11. Contact us
For questions about this policy or the personal information we hold, contact:
The Flying DuckChurch Street, Ilkley, West Yorkshire, LS29 9DS  Email: ku.oc.kcudgniylfeht%40ofni  Telephone: 01943 609587
Wharfedale BreweryEmail: moc.yrewerbeladefrahw%40ofni
10. Effective Date.This Privacy Policy is effective as of 1 December 2021.